✨ Add Zammad node (#2621)
* add zammad * ⚡ First pass * 👕 Fix lint * ⚡ Refactor user resource * ⚡ Refactor group resource * ⚡ Refactor ticket resource * ⚡ Minor improvements * ⚡ Set workaround for broken endpoints * 👕 Fix lint * ⚡ Fix credentials test * 📦 Update package-lock.json * ⚡ Change defaults for active * ⚡ Refactor creds * 👕 Fix lint * 📦 Update package-lock.json * ⚡ Make first and last name required * ⚡ Replace email with login * ⚡ Switch defaults to true * ⚡ Add custom fields to groups * ⚡ Add inactive entities to loaders * ⚡ Move email to optional fields * ⚡ Validate for empty article * 🔥 Remove `ticket:update` per feedback * 📦 Update package-lock.json * 🚚 Rename import * 👕 Fix lint * ⚡ Small improvements * ⚡ Improvements Co-authored-by: quansenB <inaki.breinbauer@gmail.com> Co-authored-by: ricardo <ricardoespinoza105@gmail.com>
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import {
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INodeProperties,
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} from 'n8n-workflow';
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export const ticketDescription: INodeProperties[] = [
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// ----------------------------------
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// operations
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// ----------------------------------
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{
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displayName: 'Operation',
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name: 'operation',
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type: 'options',
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noDataExpression: true,
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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},
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},
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options: [
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{
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name: 'Create',
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value: 'create',
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description: 'Create a ticket',
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},
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{
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name: 'Delete',
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value: 'delete',
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description: 'Delete a ticket',
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},
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{
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name: 'Get',
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value: 'get',
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description: 'Retrieve a ticket',
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},
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{
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name: 'Get All',
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value: 'getAll',
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description: 'Retrieve all tickets',
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},
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],
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default: 'create',
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},
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// ----------------------------------
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// fields
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// ----------------------------------
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{
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displayName: 'Title',
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name: 'title',
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type: 'string',
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description: 'Title of the ticket to create',
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default: '',
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required: true,
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'create',
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],
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},
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},
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},
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{
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displayName: 'Group Name/ID',
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name: 'group',
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type: 'options',
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typeOptions: {
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loadOptionsMethod: 'loadGroupNames',
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},
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placeholder: 'First-Level Helpdesk',
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description: 'Group that will own the ticket to create. Choose from the list or specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.',
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default: '',
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required: true,
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'create',
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],
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},
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},
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},
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{
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displayName: 'Customer Email',
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name: 'customer',
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type: 'options',
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typeOptions: {
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loadOptionsMethod: 'loadCustomerEmails',
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},
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description: 'Email address of the customer concerned in the ticket to create. Choose from the list or specify an email using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.',
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default: '',
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placeholder: 'hello@n8n.io',
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required: true,
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'create',
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],
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},
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},
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},
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{
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displayName: 'Ticket ID',
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name: 'id',
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type: 'string',
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description: 'Ticket to retrieve. Specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.',
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default: '',
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required: true,
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'get',
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],
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},
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},
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},
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{
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displayName: 'Ticket ID',
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name: 'id',
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type: 'string',
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default: '',
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description: 'Ticket to delete. Specify an ID using an <a href="https://docs.n8n.io/nodes/expressions.html#expressions">expression</a>.',
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required: true,
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'delete',
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],
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},
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},
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},
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{
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displayName: 'Article',
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name: 'article',
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type: 'fixedCollection',
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placeholder: 'Add Article',
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required: true,
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default: {},
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'create',
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],
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},
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},
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options: [
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{
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displayName: 'Article Details',
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name: 'articleDetails',
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values: [
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{
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displayName: 'Subject',
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name: 'subject',
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type: 'string',
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default: '',
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},
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{
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displayName: 'Body',
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name: 'body',
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type: 'string',
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default: '',
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typeOptions: {
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alwaysOpenEditWindow: true,
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},
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},
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{
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displayName: 'Visibility',
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name: 'visibility',
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type: 'options',
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default: 'internal',
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options: [
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{
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name: 'External',
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value: 'external',
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description: 'Visible to customers',
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},
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{
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name: 'Internal',
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value: 'internal',
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description: 'Visible to help desk',
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},
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],
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},
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{
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displayName: 'Article Type',
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name: 'type',
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type: 'options',
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// https://docs.zammad.org/en/latest/api/ticket/articles.html
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options: [
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{
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name: 'Chat',
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value: 'chat',
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},
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{
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name: 'Email',
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value: 'email',
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},
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{
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name: 'Fax',
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value: 'fax',
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},
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{
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name: 'Note',
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value: 'note',
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},
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{
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name: 'Phone',
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value: 'phone',
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},
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{
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name: 'SMS',
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value: 'sms',
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},
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],
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default: 'note',
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},
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],
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},
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],
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},
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{
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displayName: 'Additional Fields',
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name: 'additionalFields',
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type: 'collection',
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'create',
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],
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},
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},
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default: {},
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placeholder: 'Add Field',
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options: [
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{
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displayName: 'Custom Fields',
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name: 'customFieldsUi',
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type: 'fixedCollection',
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default: '',
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placeholder: 'Add Custom Field',
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typeOptions: {
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multipleValues: true,
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},
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options: [
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{
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name: 'customFieldPairs',
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displayName: 'Custom Field',
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values: [
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{
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displayName: 'Field',
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name: 'name',
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type: 'options',
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typeOptions: {
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loadOptionsMethod: 'loadTicketCustomFields',
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},
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default: '',
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description: 'Name of the custom field to set',
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},
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{
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displayName: 'Value',
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name: 'value',
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type: 'string',
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default: '',
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description: 'Value to set on the custom field',
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},
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],
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},
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],
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},
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],
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},
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{
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displayName: 'Return All',
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name: 'returnAll',
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type: 'boolean',
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default: false,
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description: 'Whether to return all results or only up to a given limit',
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'getAll',
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],
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},
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},
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},
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{
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displayName: 'Limit',
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name: 'limit',
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type: 'number',
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default: 50,
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description: 'Max number of results to return',
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typeOptions: {
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minValue: 1,
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},
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displayOptions: {
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show: {
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resource: [
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'ticket',
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],
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operation: [
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'getAll',
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],
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returnAll: [
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false,
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],
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},
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},
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},
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];
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